In the mediation step, the parties are invited to discuss the dispute and to jointly develop a resolution with the assistance of a neutral third party. Should a resolution not be reached in mediation, the parties bring their case to an Attorney Arbitrator who reviews the complaint, inspects the vehicle, hears testimony, and makes a decision. Arbitrated decisions are binding on the manufacturer, once accepted by the consumer. Arbitrators and Mediators are attorneys and/or dispute resolution professionals trained on Florida lemon laws, and the specific rules and guidelines of the CAP-RV program.